Frequently Asked Questions

ZaZa's Storybox

What is ZaZa's Storybox?


ZaZa's Storybox is an educational monthly subscription box containing two books and a complementing toy for babies and toddlers 0-24 months. We really want to inspire more families to read to their children. The proportion of toddlers being read to everyday has dropped by a fifth over the past five years (Nielson Book Research). We are keen to address this through our boxes to help children develop and have a positive association to books inspiring a lifetime of reading. We firmly believe that reading is fundamental to development and a relationship that families should nurture together. We want to make it convenient for you to be able to inspire your child to love books. There is no hassle of visiting a bookshop with a tiny baby or busy toddler, and we take the stress out of knowing what books are suitable - little ones develop and grow so quickly month to month it can be hard to keep up! Zaza's Storybox is themed and personalised to your little one's age - we don't just send out a 'one size fits all' storybox each month.




How does it work?


All you need to do is choose your subscription plan and enter your information. We will ask for your little one's date of birth at checkout so we can send them an age appropriate Storybox. Once you have subscribed, you will recieve a Storybox at the beginning of each month from us containing books and a toy specific to your child's age. You get to keep everything in the box so no need to do anything other than enjoy reading the books to your little one to inspire a lifelong love of reading.




When will payment be taken each month?


When you sign up to a subscription, your first payment will be taken immediately. Subsequent payments will be taken on the the same day each month. For example, if you signed up on the 6th of the month (e.g. 6th March), your first payment would be taken on 6th March. Your subsequent payment would not be taken until the 6th of the following month (e.g 6th April).




When will I receive my Storybox?


We always send out your Storybox to you on the first working day of each month regardless of when your first payment was taken. For example, if you subscribe on 6th March, your first Storybox will be despatched to you on the 1st April. If you have purchased a Storybox from our shop instead of a subscription, you will recieve this within 3-5 working days.




What is in a Storybox?


Each Storybox contains two books, a toy, and tips to help engage your little one. We pride ourselves on including products from reputable brands and none of our books are paperback - they are predominantly board books with a couple of cloth books and bath books depending on the Storybox theme. Zaza's Storybox is themed and personalised to your little one's age - we don't just send out a 'one size fits all' storybox each month. The exact contents are a surprise but we can promise you that you will build the perfect first little library for your little one.




What happens when my child reaches 2 years old?


Your final Storybox is despatched to you when your child reaches the age of 24 months and we will end your subscription at this point so you do not continue to get charged. We would love to continue providing a Storybox for your little one past this age but at the moment we are putting all our efforts into inspiring a love of reading from day one. Please continue to inspire your little one by re-visiting the books you have received and taking them down to your local library.




How do I cancel my subscription?


We hope that you don't need to cancel your subscription but if you do, we have made it really easy so have complete control and flexibility over your subscription. Simply email hello@zazastorybox.com telling us that you would like to cancel and will will do the rest. 3, 6 and 12 monthly subscriptions naturally expire once you have recieved your final Storybox and do not auto-renew. You are not able to cancel or amend these subscriptions during the fixed period.




Where do you deliver to?


We deliver to all UK mainland homes in England, Wales and Scotland. We don't currently deliver outside these areas.




Can I send a Storybox to a different address?


Yes you can! Just make sure you let us know when you order your Storybox that your delivery address is different to your billing address.




Is there a delivery cost?


Yes, postage is charged at £3 for all subscription orders and shop orders. We use Royal Mail, 2nd class delivery.




My Storybox hasn't arrived yet, what should I do?


We hope that your Storybox has reached you but if there is no sign of it by the 7th of the month, please drop us an email and we will send another one out to you. Our email address is hello@zazastorybox.com We do ask that you allow a little extra time for delivery throughout the COVID pandemic, Royal Mail are occasionally experiencing delays of up to 10 working days.




Can I give a subscription as a gift?


Of course you can! What better gift to give to a little one than books to enjoy with friends and family to inspire a love of reading setting the foundations for their development. You can either purchase any of our monthly subscription packages, just make sure the delivery address provided is that of the gift recipient.




Can I buy multiple gift subscriptions?


Yes, absolutely! We do not recommend buying a subscription for each sibling as they are likely to get duplicate contents. Although we are constantly reviewing our content, some items will consistently appear in each Storybox.




Can I buy multiple subscriptions?


Yes, you can but you will need to set up a different account for each subscription. We hope to be able to have multiple subscriptions under one account in the future. We do not recommend buying a subscription for each sibling as they are likely to get duplicate contents. Although we are constantly reviewing our content, some items will consistently appear in each Storybox.




What range of books and toys can I expect to receive in a Storybox?


Each Storybox contains two books, a toy, and tips to help engage your little one. We pride ourselves on including products from reputable brands and none of our books are paperback - they are predominantly board books with a couple of cloth books and bath books depending on the Storybox theme. Zaza's Storybox is themed and personalised to your little one's age - we don't just send out a 'one size fits all' Storybox each month. The exact contents are a surprise but we can promise you that you will build the perfect first library for your little one.




How do I update my address, email or bank details?


Simply email us your new postal address or email address and we will do the rest.

If you need to change your bank details, please email us, and we will give you a call to take your new payment details over the phone.




How will my Storybox be delivered and are they letterbox friendly?


We will send your Storybox via Royal Mail, 2nd class. Due to the nature of baby and toddler books being chunkier than most other childrens books, our boxes do not fit through most letterboxes. This is because we include board, cloth and bath books which are not as thin as paperback books.




I am a self-publishing author, can I be in ZaZa's Storybox?


We are constantly reviewing the content of each Storybox and would love to hear from you if your book is suitable for babies and toddlers age 0-2 years. Please get in touch with us at hello@zazastorybox.com and we can look to collaborate on social media with a book review or host a competition.





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